Our mission is supported by two fundamental principles that provide the foundation
for all of our activities: Ethical principles and Core Values. Attaining our mission
requires superior and continually improving performance in every area and at every
level of the Group. Our performance will be guided by clear and concise strategic
objectives for each business unit.
UCL Group is a fast growing financial institutions in the community where we work.
Our mission is to be the best run, customer focused, integrated financial
institution with a unique and inclusive employee culture. We are committed to
returning superior value to our stakeholders. We will achieve this through
leadership in innovation, an absolute focus on customers and operational excellence.
Our vision is to become a leading and sustainable financial institution providing
integrated financial services that reflects its principles and values by aligning
with our mission giving special focus on enhancing value through excellence in
performance and good governance for our stakeholders.
Our Shareholders Maximizing shareholders’ wealth achieving superior
performance;
Seven core values drive UCL employees and management in
delivering results to
our shareholders, clients and the community we operate in. Pursuing and living
up to these values is a responsibility we take great pride in. We believe our
strength is rooted in our core values: putting integrity first,
building trust, working together, pursuing excellence, ensuring transparency,
embracing challenge and serving our community. These values are our legacy and
our future. We never lose sight of our founding principles and our proud
heritage. Our business is always evolving but we’ll always stay true to who we
are. They always have been. They always will be. Since its inception, UCL Group
has been governed by its core values. They shape the culture and define the
character of our company. They guide how we behave and make decisions. This is
just one of the many ways that we continually reinforce the values on which this
company was built.
Integrity
Trust
Teamwork
Openness
Transparency
Excellence
Resilience
What We Do
How We Do Business
Our products are world class products
People Finance
Prompting diversity and inclusion
Managing our capital and resources
Working closely with the group people
Timely and transparent financial reporting
Security Key Risk
Protecting Company’s assets, system and data
Identifying and managing our risks
Operating our process, systems and controls
Understanding our markets
Dealing with development partners
Customers Reputation
Identifying our customers
Working within laws and regulations
Treating our customers fairly
Investing in the community
Respecting customer value
Conducting sustainable business
Ensuring customer confidentiality
Monitoring key services and process
General norms
Every employee shall conduct himself/herself in such a manner that will enrich
the image, dignity and reputation of the Company and shall refine acting in such
a manner as to bring the Company into disrepute and bring discredit thereto.
An employee shall at all times conduct himself/herself in a reasonable manner
and shall discharge his/her duties honestly, faithfully, diligently and to the
best of his/her abilities and efficiency.
An employee shall not commit insubordination or non-compliance with any
legitimate, lawful or reasonable order or instruction of a superior.
All employees must give proper attention to the clients of the Company and treat
them with suave manners, politeness, honesty and sincerity and make utmost efforts
to render improved customer service at the quickest possible time. No employee shall
utter any calumny or use any offensive, slanderous or obnoxious language with or in
presence of the client of the Company, breach of which will be subject to
disciplinary action.
All employees must observe and comply with internal policies and procedures, rules and
regulations of UCL in carrying out his or her duties.
Our business hallmark
Our business dealings are hallmarked by:
Customer orientation and cost-effectiveness
Flexibility and reliability
Creativity and fairness
Enthusiasm and boldness
Intelligence and experience
Innovation and creativity
Care and Speed
1993
Taking over from Peregrine Capital Limited incorporation as a Public
Limited Company. Commencement of Business License From Bangladesh
Bank
1999
Signing of 1st Lease Agreement
2000
Holding of 1st AGM
2002
Registered as Merchant Bank
2006
Ajudged 'AA' credit rating
2007
Opening of Chittagong Branch. Listing with DSE & CSE
2008
Opening Of Sylhet Branch
2010
Opening Of Motejheel Branch
2011
Opening Of Gulshan Branch
2012
ICAB National Award 2011
2013
Adjudged Overall Winner in SAFA Award 2012 in all sector. Ranked First in SAFA AWARD 2012 in Financial Service SEctor. Ranked SEcond in ICAB National award 2012. Transfer of Merchant Bank Licensce in the name of Subsidiary Unicap Investements Limited
We are honest in everything we do. We work hard to make sure that the integrity remains a
priority for everyone at UCL - every day, at every level of our Company..
Integrity
Our Core Values
We are honest in everything we do. We work hard to make sure that the integrity remains a
priority for everyone at UCL - every day, at every level of our Company..
Trust
Our Core Values
We work deligently to build a deeper level of trust with our clients and fund providers
through appropriate investment ideas and value added services.
Teamwork
Our Core Values
We believe that highly qualified, motivated professionals working together in an
entrepreneurial environment results in achieving UCL’s vision, mission and goal.
Openness
Our Core Values
We are open, honest and fair in what we say and do and accountable to all including the
community for our actions and inactions.
Transparency
Our Core Values
We are focused on the highest level of transparency providing timely and accurate information
about company's performance and financial results to meet the stakeholders’ expectation.
Excellence
Our Core Values
We aspire to achieve excellence in all that we do. We deliver what we promise and add value
that goes beyond what is expected. We pursue continued growth and strive to achieve the
highest levels of performance in all endeavors.
Resilience
Our Core Values
We welcome a challenge; we show strength of character, remain positive, even when things are
tough; we see difficulty as an opportunity to demonstrate our ability.
Mission
Our mission is supported by two fundamental principles that provide the foundation for all of our
activities: Ethical principles and Core Values. Attaining our mission requires superior and continually
improving performance in every area and at every level of the Group. Our performance will be guided by clear
and concise strategic objectives for each business unit.
UCL Group is a fast growing financial institutions in the community where we work. Our mission is to be the
best run, customer focused, integrated financial institution with a unique and inclusive employee culture.
We are committed to returning superior value to our stakeholders. We will achieve this through leadership in
innovation, an absolute focus on customers and operational excellence.
Shareholders Our responsibility to our shareholders is to effectively manage our physical, financial and
human resources to increase shareholders’ value through employee commitment to excellence.
Customers We are dedicated to serve our customers and we believe our first responsibility is to our
customers. We will strive to meet our customers’ need by providing high quality product and services of
superior value. We believe our customers’ success determines our future.
Employees We provide responsible leadership and a clear vision of the future to all of our employees. We
expect our people to maximize their potential, to consistently achieve a high level of performance. We will
provide a safe, productive work environment in which each employee will be treated as an individual with
fairness, dignity and respect. We will recognize and reward creativity, individual initiative and superior
achievement.
Community We provide quality products and services to meet the needs of the society. We will maintain high
ethical standards, obey all laws, and respect local customs.
Environment We work together with all stakeholders to reduce our environmental impact by embedding the
environment into our business and by involving our employees, our customer and our community
Vision
Our vision is to become a leading and sustainable financial institution providing integrated financial
services that reflects its principles and values by aligning with our mission giving special focus on
enhancing value through excellence in performance and good governance for our stakeholders.
Our Shareholders Maximizing shareholders’ wealth achieving superior performance;
Our Customers Developing strong and mutual beneficial relationships working closely with
our customers;
Our Emplyees Providing a safe and supportive working environment for our employees;
Our Community Be good citizens supporting community initiatives in health, education, arts
and socio-economic development;
Our Environment Protecting our environment and benefiting the community where we work.
General Norm
Every employee shall conduct himself/herself in such a manner that will enrich the image, dignity and
reputation of the Company and shall refine acting in such a manner as to bring the Company into disrepute
and bring discredit thereto.
An employee shall at all times conduct himself/herself in a reasonable manner and shall discharge his/her
duties honestly, faithfully, diligently and to the best of his/her abilities and efficiency.
Every employee shall at all time maintain absolute integrity and devotion to the duty conforms to and abides
by the rules and regulations applicable to him/her.
Every employee shall attain his/her duty punctually and regularly duly attained.
The supervising officer should give their personal attention towards the punctuality in attendance of the
subordinate officials. The attendance should be bought to the Officein- charge at the latest time the
officials are required to be in the officer and late corners asked to explain orally the reasons for their
late attendance to the office-in-charge. Habitual offenders should be reported to the Management by the
Office-in-charge for such disciplinary action as the Management thinks fit.
If any employee requires coming late under unavoidable circumstances, he shall make an application
beforehand, preferably on that day immediately before he requires coming late, and the management after
considering the reasons shall give necessary permission to that employee concerned to come late on that day
for which such permission is sought. But under no circumstances, this shall be allowed to be a regular
feature.
If a member of the staff requires to go early, before the office hours are over, he /she shall request
his/her superior either verbally or in writing explaining the reason for his intention to do so, and after
specific permission is given thereon he/she may leave the office at the appointed hours. But under no
circumstances, this shall be allowed to be a regular feature.
In case where an employee comes to the office late most of the working days, one day’s earned leave at the
rate of every three days late attendance shall be forfeited and a warning with the advice to rectify his
habit in this respect shall be issued.
In the case of leaving office earlier without prior permission of the superior, similar warning and advice
shall follow to the employee concerned and a copy of such warning shall be sent to the Personal Department
for recording the same in his/her confidential file maintained in the Office. This shall be viewed as a
disfavor at the time of reviewing the confidential reports of the employees for annual increment panels for
promotion at the end of the year.
No employee shall be absent from office without prior permission. In case of exceptional circumstances, the
absenting employee must inform the Office of the reasons for such absence at the first available
opportunity.
An employee shall not conduct any action in such a manner as is likely to bring his/her private interest to
conflict with his/her official duties.
An employee shall not subordinate his/her official duties to his/her private interest.
No employee shall indulge in gossiping, lying, back-biting, political discussion or spread such rumor which
may cause panic among the employees or criticize the activities of his/her colleagues or speak ill of others
or behave with other employee(s) in such a manner which may cause moral turpitude to the latter or involve
himself in any activities repugnant to the rules of law of the land.
Except whether so required by the land, an employee shall not give evidence before a public committee
without the previous permission of the Management. This Rule will not, however, apply to evidence given
before official committee(s) appointed by the Management.
Special norms
An employee shall not commit insubordination or non-compliance with any legitimate, lawful or reasonable
order or instruction of a superior.
All employees must give proper attention to the clients of the Company and treat them with suave manners,
politeness, honesty and sincerity and make utmost efforts to render improved customer service at the
quickest possible time. No employee shall utter any calumny or use any offensive, slanderous or obnoxious
language with or in presence of the client of the Company, breach of which will be subject to disciplinary
action.
An employee shall not bring or attempt to bring any form of outside influence or pressure to support a claim
relating to the Company’s service whether the claim is his/her personal or those of other employees.
An employee shall not make any public statement or comments on the activities of the Company without prior
written approval of the management.
An employee shall not practice, deliberate non-cooperation and continuous refusal to work beyond working
hours without valid reason.
An employee shall maintain secrecy regarding the affairs of the Company, including the affairs of its
clients, irrespective of whether the information or documents relating to the Company came into his/her
possession in the course of his duties as an employee or otherwise.
An employee shall always submit his/her representation (if any) through proper channel.
Every employee shall refrain from criticizing the Company’s Policy, rule, order etc.
An employee shall not participate in any illegal strike or abet, incite, instigate and act in furtherance
thereof.
An employee shall not associate himself in any activities, which may be prejudicial to the interest of the
Company and subversive of the state.
An employee shall not take part in or subscribe in aid of or assist in any way any political activity in
Bangladesh or relating to any political affairs of Bangladesh.
Employee(s) entrusted with the duty of cash transaction shall not leave office unit and unless the day
accounts agree in all respects.
An employee shall not accept directly or indirectly on his/her own behalf or on behalf of any other person
or permit any member of the family, dependent on him/her to accept any gift, gratuity or reward or any offer
of a gift, gratuity, or reward from any one with whom he/she is acquainted or connected in any way in his
official dealings. This rule shall also apply in the case of gifts offered by persons likely to have
dealings with the Company or any constituent or a subordinate employee of the Company.
