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Employee Code Of Conduct

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All employees must observe and comply with internal policies and procedures, rules and regulations of UCL in carrying out his or her duties.

General norms

 Every employee shall conduct himself/herself in such a manner that will enrich the image, dignity and reputation of the Company and shall refine acting in such a manner as to bring the Company into disrepute and bring discredit thereto.

 An employee shall at all times conduct himself/herself in a reasonable manner and shall discharge his/her duties honestly, faithfully, diligently and to the best of his/her abilities and efficiency.

 Every employee shall at all time maintain absolute integrity and devotion to the duty conforms to and abides by the rules and regulations applicable to him/her.

 Every employee shall attain his/her duty punctually and regularly duly attained.

 The supervising officer should give their personal attention towards the punctuality in attendance of the subordinate officials. The attendance should be bought to the Officein- charge at the latest time the officials are required to be in the officer and late corners asked to explain orally the reasons for their late attendance to the office-in-charge. Habitual offenders should be reported to the Management by the Office-in-charge for such disciplinary action as the Management thinks fit.

 If any employee requires coming late under unavoidable circumstances, he shall make an application beforehand, preferably on that day immediately before he requires coming late, and the management after considering the reasons shall give necessary permission to that employee concerned to come late on that day for which such permission is sought. But under no circumstances, this shall be allowed to be a regular feature.

 If a member of the staff requires to go early, before the office hours are over, he /she shall request his/her superior either verbally or in writing explaining the reason for his intention to do so, and after specific permission is given thereon he/she may leave the office at the appointed hours. But under no circumstances, this shall be allowed to be a regular feature.

 In case where an employee comes to the office late most of the working days, one day’s earned leave at the rate of every three days late attendance shall be forfeited and a warning with the advice to rectify his habit in this respect shall be issued.

 In the case of leaving office earlier without prior permission of the superior, similar warning and advice shall follow to the employee concerned and a copy of such warning shall be sent to the Personal Department for recording the same in his/her confidential file maintained in the Office. This shall be viewed as a disfavor at the time of reviewing the confidential reports of the employees for annual increment panels for promotion at the end of the year.

 No employee shall be absent from office without prior permission. In case of exceptional circumstances, the absenting employee must inform the Office of the reasons for such absence at the first available opportunity.

 An employee shall not conduct any action in such a manner as is likely to bring his/her private interest to conflict with his/her official duties.

 An employee shall not subordinate his/her official duties to his/her private interest.

 No employee shall indulge in gossiping, lying, back-biting, political discussion or spread such rumor which may cause panic among the employees or criticize the activities of his/her colleagues or speak ill of others or behave with other employee(s) in such a manner which may cause moral turpitude to the latter or involve himself in any activities repugnant to the rules of law of the land.

 Except whether so required by the land, an employee shall not give evidence before a public committee without the previous permission of the Management. This Rule will not, however, apply to evidence given before official committee(s) appointed by the Management.

Special norms

 An employee shall not commit insubordination or non-compliance with any legitimate, lawful or reasonable order or instruction of a superior.

 All employees must give proper attention to the clients of the Company and treat them with suave manners, politeness, honesty and sincerity and make utmost efforts to render improved customer service at the quickest possible time. No employee shall utter any calumny or use any offensive, slanderous or obnoxious language with or in presence of the client of the Company, breach of which will be subject to disciplinary action.

 An employee shall not bring or attempt to bring any form of outside influence or pressure to support a claim relating to the Company’s service whether the claim is his/her personal or those of other employees.

 An employee shall not make any public statement or comments on the activities of the Company without prior written approval of the management.

 An employee shall not practice, deliberate non-cooperation and continuous refusal to work beyond working hours without valid reason.

 An employee shall maintain secrecy regarding the affairs of the Company, including the affairs of its clients, irrespective of whether the information or documents relating to the Company came into his/her possession in the course of his duties as an employee or otherwise.

 An employee shall always submit his/her representation (if any) through proper channel.

 Every employee shall refrain from criticizing the Company’s Policy, rule, order etc.

 An employee shall not participate in any illegal strike or abet, incite, instigate and act in furtherance thereof.

 An employee shall not associate himself in any activities, which may be prejudicial to the interest of the Company and subversive of the state.

 An employee shall not take part in or subscribe in aid of or assist in any way any political activity in Bangladesh or relating to any political affairs of Bangladesh.

 Employee(s) entrusted with the duty of cash transaction shall not leave office unit and unless the day accounts agree in all respects.

 An employee shall not accept directly or indirectly on his/her own behalf or on behalf of any other person or permit any member of the family, dependent on him/her to accept any gift, gratuity or reward or any offer of a gift, gratuity, or reward from any one with whom he/she is acquainted or connected in any way in his official dealings. This rule shall also apply in the case of gifts offered by persons likely to have dealings with the Company or any constituent or a subordinate employee of the Company.

How We Do Business

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Customers Reputation

  • Identifying our customers
  • Working within laws and regulations
  • Treating our customers fairly
  • Investing in the community
  • Respecting customer value
  • Conducting sustainable business
  • Ensuring customer confidentiality
  • Monitoring key services and process

People Finance

  • Prompting diversity and inclusion
  • Managing our capital and resources
  • Working closely with the group people
  • Timely and transparent financial reporting

Security Key Risk

  • Protecting Company’s assets, system and data
  • Identifying and managing our risks
  • Operating our process, systems and controls
  • Understanding our markets
  • Dealing with development partnersHow

Our Core Values

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Seven core values drive UCL employees and management in delivering results to our shareholders, clients and the community we operate in. Pursuing and living up to these values is a responsibility we take great pride in.
We believe our strength is rooted in our core values: putting integrity first, building trust, working together, pursuing excellence, ensuring transparency, embracing challenge and serving our community. These values are our legacy and our future. We never lose sight of our founding principles and our proud heritage. Our business is always evolving but we’ll always stay true to who we are. They always have been. They always will be. Since its inception, UCL Group has been governed by its core values. They shape the culture and define the character of our company. They guide how we behave and make decisions. This is just one of the many ways that we continually reinforce the values on which this company was built.

Integrity We are honest in everything we do. We work hard to make sure that the integrity remains a priority for everyone at UCL – every day, at every level of our Company.

Trust We work deligently to build a deeper level of trust with our clients and fund providers through appropriate investment ideas and value added services.

Teamwork We believe that highly qualified, motivated professionals working together in an entrepreneurial environment results in achieving UCL’s vision, mission and goal.

Openness We are open, honest and fair in what we say and do and accountable to all including the community for our actions and inactions.
Transparency We are focused on the highest level of transparency providing timely and accurate information about company’s performance and financial results to meet the stakeholders’ expectation.
Excellence We aspire to achieve excellence in all that we do. We deliver what we promise and add value that goes beyond what is expected. We pursue continued growth and strive to achieve the highest levels of performance in all endeavors.

Resilience We welcome a challenge; we show strength of character, remain positive, even when things are tough; we see difficulty as an opportunity to demonstrate our ability.

Our Mission

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Our mission is supported by two fundamental principles that provide the foundation for all of our activities: Ethical principles and Core Values. Attaining our mission requires superior and continually improving performance in every area and at every level of the Group. Our performance will be guided by clear and concise strategic objectives for each business unit.

UCL Group is a fast growing financial institutions in the community where we work. Our mission is to be the best run, customer focused, integrated financial institution with a unique and inclusive employee culture. We are committed to returning superior value to our stakeholders. We will achieve this through leadership in innovation, an absolute focus on customers and operational excellence.

Shareholders Our responsibility to our shareholders is to effectively manage our physical, financial and human resources to increase shareholders’ value through employee commitment to excellence.

Customers We are dedicated to serve our customers and we believe our first responsibility is to our customers. We will strive to meet our customers’ need by providing high quality product and services of superior value. We believe our customers’ success determines our future.

Employees We provide responsible leadership and a clear vision of the future to all of our employees. We expect our people to maximize their potential, to consistently achieve a high level of performance. We will provide a safe, productive work environment in which each employee will be treated as an individual with fairness, dignity and respect. We will recognize and reward creativity, individual initiative and superior achievement.

Community We provide quality products and services to meet the needs of the society. We will maintain high ethical standards, obey all laws, and respect local customs.

Environment We work together with all stakeholders to reduce our environmental impact by embedding the environment into our business and by involving our employees, our customer and our community

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